FAQ

April 3, 2006

About Facebook Commenting

  • What are you doing to protect my privacy?
  • Why is some information required on the registration form, and some information optional?
  • If you plan on customizing your content to me, does this mean that I will not see some of your site?
  • How do I get a question answered that is not in the FAQ?

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    If you have questions or concerns, please consult our privacy policy or send us an e-mail .

    Is there a fee to use The Herald Web Site?

    No. The Herald's Web Site is offered free of charge. At some point, there may be optional products or services that will require payment, but the news site is free of charge.

    I've forgotten or lost my password. What do I do?

    You do NOT need to re-register. You may retrieve your password by clicking here . Please follow the instructions and your password will be sent to you via email.

    How do I change my password?

    You will need to know your user name and your current password to change your password. Please click here and follow the steps indicated.

    Is my password secure from other web sites or individuals?

    Your password is stored in a secure database that is inaccessible to outside parties. No outside party, Web site or individual will be able to steal your password.

    What is a cookie?

    A "cookie" is a small data text file that is placed in your browser and allows The Herald to recognize you each time you visit this site. Cookies are used to help web sites determine past preferences, for example, sections read during your visit. In addition, the cookie will allow The Herald to identify you as a registered user each time you visit the site, eliminating the need for you to type in your password each time you visit.

    Why does The Herald use cookies?

    A "cookie" is a small data file that is placed in your browser and allows The Herald to recognize you each time you visit this site. Cookies help identify you and your access privileges on our site. Cookies do not contain or collect any personal information that you have not already given us. Instead, they allow us to see which parts of our site you have used so that we can better serve you when you return to our site. Cookies may be used to provide you with information and special opportunities tailored to your interests.

    If you choose the browser option to "Save Your Password," we use a cookie to allow you to log in to The Herald automatically without entering your login and password each time you visit the site. This cookie remains on your hard disk indefinitely or until you delete your cookie file.

    What happens if I do not accept your cookies?

    If you do not accept the cookie set by The Herald, we will not have a way of identifying you as a registered user. As a result, you will have to login each time you try and access a secured area. Please note that we will not give out your personally identifiable information. For more information, please read our privacy policy .

    What information will you be tracking with my cookie?

    The cookie will be used to authenticate you as a registered user. In addition, the cookie will track the date and time you were on the site and pages you visit. We will be using this information to determine which areas of our site are of most interest to our readers as well as our advertisers. We will use your basic account information and site preferences in order to offer more news and information that matches your interests. We will not share any data with advertisers that is not in aggregate form. For example, we may tell an advertiser that 50% of our readers read stories about mobile phones last month, but nothing that personally identifies you as an individual.

    If I register/accept cookies, will I receive unsolicited e-mail from you or any third party?

    No, you will not receive e-mail from The Herald or our partners unless you indicated that this is your preference when you sign in.



    What are you doing to protect my privacy?

    The Herald has a strict privacy policy and we are committed to respecting your privacy rights as our guests. We realize that you are entrusting us with personal information and we will not share this with any third party. Information about our site visitors as a whole may be aggregated and shared, but not individual information. For example, we may share with an advertiser that 65% of our registered users are male, 70% of our female users enjoy reading books or 50% of our visitors read news stories about weight loss last month. If you have any additional concerns, please consult our privacy policy or contact us directly.

    Why is some information required on the registration form, and some information optional?

    The Herald has a strict privacy policy and we are committed to respecting your privacy rights as our guests. We realize that you are entrusting us with personal information and we will not share this with any third party. Information about our site visitors as a whole may be aggregated and shared, but not individual information. For example, we may share with an advertiser that 65% of our registered users are male, 70% of our female users enjoy reading books or 50% of our visitors read news stories about weight loss last month. If you have any additional concerns, please consult our privacy policy or contact us directly.

    If you plan on customizing your content to me, does this mean that I will not see some of your site?

    Yes, your registration grants you full access to all free non-restricted content on the site. For example, there are sections available and only accessible by our print subscribers. Customizations will allow information that may be of interest to you more easily accessible. In addition, instead of advertising that is unrelated to your interests, we will strive to deliver messages that match your indicated preferences.

    How do I get a question answered that is not in the FAQ?

    Please contact The Herald via our contact form. -->

    We're using Facebook Comments to improve the environment for conversation and to make it easy to comment on stories and share them with your friends.

    Q. Do I need to have a Facebook account to comment?

    A: Yes, you need to have an active Facebook account to comment. If you don't have a Facebook account, you will be prompted to sign up for one when you try to post a comment on our website. You can also get one at www.facebook.com. Once you've signed up with Facebook, you must add a profile photo and connected with at least four friends before you will be able to easily comment and share stories. Your comments may only be visible to you and your friends for the first few days after you sign up.

    Q: What happened to my Disqus account?

    A: Your Disqus account still exists at www.Disqus.com. However, it will not be an option for commenting on our site.

    Q: What if I don't want to participate in Facebook?

    A: Only Facebook users will now be allowed to post comments on our articles.

    Q: Will Facebook be monitoring the comments now?

    A: No, Facebook does not moderate comments.

    Q: Are we being paid by Facebook to do this?

    A: No.

    Q: How do I sign in through the article?

    A: After you enter your comment, when you click on Comment, a pop-up window will appear asking you to sign-in via Facebook.
    * If you do not see the pop-up window after you click on Comment, make sure that you have your pop-up blocker turned off.
    * If you are already signed-in to Facebook on your computer or device, you won't be asked to sign-in. You can simply post your comment.

    Q: Why does my Facebook profile picture and name appear on the comments page when I haven't even posted a comment?

    A: If you're signed in at Facebook.com, your information will appear, but it is not visible to anyone else until your comment is published.

    Q: Will all my comments be posted to my Facebook page so everyone can see it?

    A: Not necessarily. When you start to write a comment, you'll be given the option of post to Facebook right under it. All you have to do is unclick that box, and it will not be shown on your Facebook page.

    Q: Can other people commenting see my personal information, e-mail, location, etc.?

    A: What others see when they click on your name or picture on our site is determined by your Facebook privacy settings. Those settings allow you to decide how much information you want to share with your friends or others. To adjust your Facebook privacy settings, visit: www.facebook.com/help/privacy.

    Q: How do I report an inappropriate or abusive comment?

    A: Hover over the upper right corner of the comment until an "X" appears. Then click the "X" and choose one of the options to report a comment as spam or abuse. The comment will be removed from your view. Facebook does track abuse reports and automatically bans users who are consistently abusive.

    Q: Why can't I see the comments?

    A: Comments on this site are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, please check with your IT department. Some government agencies and other employers block Facebook domains and applications from their servers.

    Q: How do I manage my account, change privacy settings, and share my comments?

    A: You can learn about these options and more by visiting Facebook's help center at www.facebook.com/help.

    Q: How do I manage Facebook notifications?

    A: You can learn how to manage Facebook notifications at this link: www.facebook.com/help/390022341057202/

    Q: Are the Terms of Use staying the same?

    A: Yes they are, and you can find them on our Terms of Service page. To see Facebook's terms of service, go here: www.facebook.com/legal/terms.

    Q: Do I need to keep an active Facebook account to post?

    A: We look for real names, some kind of picture, and enough information on it to convince us you are a real person. Whether you do anything else with your Facebook account other than using it to log in to our site is entirely up to you.

    Q: Do I have to use my own photo?

    A: No, you can pick whatever else best expresses yourself as your photo. The photo shown is the main photo on your Facebook account page.

    Q: What is a Top Commenter and how do I become one?

    A: Facebook automatically assigns The Top Commenter badge to users whose comments are most often "Liked" by others. To earn the Top Commenter badge, keep doing what you're doing: being civil and respectful, respecting other viewpoints and following the Conversation Guidelines.

    Q: What if I still have questions about the system and how to use it?

    A: You can send and email through our Contact Us page.

    If you're having problems with your Facebook account, please visit www.facebook.com/help. We understand that many of you may see this as an inconvenience, but we hope you'll also see the benefits of creating a personalized information service that you can trust as an unbiased, professional news source covering your world. We also realize that Internet privacy is a real concern, but the information you share with us will not be sold or given to other companies. It will only be used to improve the services we provide.

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