FAQ

FAQ: Heraldonline's new design

Question: Why change?

Answer: This is the first major redesign of Heraldonline.com in several years. Our main goal has been to produce a site that is less cluttered and easier to use, while still providing all the breaking news, photo galleries, things to do and other information you expect to find. You should immediately notice that the speed of the site has improved. Let us know what you think about the improvements via our form on the http://www.heraldonline.com/customer-service/ page.

Q: Am I going to get used to this only to have you change it again?

A: This the first version of our new site and we do expect to add several features and enhancements over the next several weeks and months. But the look and feel of the site will basically remain the same.

Q: Will I need to register again?

A: No. Your existing username and password have been carried over to the new site.

Q: Where is the best place to find breaking news?

A: Check the headlines at the top of the home page for latest news. You can also find news on your favorite topics by going to those sections.

Q: Where are the obituaries?

A: You can find a link to "Obituaries" in the navigation area near the top of the site.

Q. What are the primary sections of this redesigned site?

A. As listed near the top of the site, our primary sections are News, Sports, Living, Opinion, Obituaries and Local Deals.

Q: I have my favorite sections or pages on your site bookmarked. Will those bookmarks still work?

A: Yes, they should. We did pare down some redundant sections, so if you have a problem finding something, please check our Site Map, linked from the bottom of all the pages, or use the search function toward the top of the page.

Q: How do I find what other people are reading?

A: A list of the most read stories of the day can be found on the right side of most pages on the site. It’s labeled “Most Popular Stories.”

Q: I love your photo galleries. Where do I find them now?

A. You’ll find links to most recent photo galleries – and videos – in the Multimedia area in the main area of the home page.

Q. I can’t get enough of Crime & Courts news. Where do I find those stories?

A. You’ll still find many of the latest Crime & Courts stories on the home page just as before. The full list of Crime & Courts stories can be found by clicking on Crime, under News.

Q: I can't find what I am looking for, what do I do?

A: You can go to the search box at the top of the site and type in a name or description for what you're trying to find. We think one of the improvements on the new site is an improved search function. You can also click on the "Site Map" in the line of links at the bottom of each page. The site map is a listing of sections and pages on the site.

Q: I can click a Facebook "like" button on other sites, what about here?

A: Yes. When you are on a story page a Facebook "like" button is located just beneath the time stamp on the story. You can click there to "like" the story. If you wish to post the story to your Facebook page, you can click the Facebook icon at the bottom of the story itself, in the bar that says "Share this story."

Q: Can I still comment on articles?

A: Yes.

Q: I'm using an older browser. Will that make a difference in what the site looks like to me?

A: Yes, the best experience for you will be to use Firefox 3.6 or above, Internet Explorer 7 or 8 or above or Chrome.

Q: How do I make a suggestion, offer a comment or ask a question about the new site?

A: Please go to http://www.heraldonline.com/customer-service/ and give us your feedback using the form we have posted there. You can get there directly by clicking on the “Customer Service” link on any page, right above the Search box on the top right side. Please include your email address if you want a response; we'll do our best, but cannot promise we can answer everyone.