Police are investigating a fraud case potentially affecting more than 700 customers after a skimmer was found on a Rock Hill credit union ATM machine.
Police reports show another 11 people on Monday reported card or ATM frauds, and about 40 cards at a different credit unions were compromised by a skimmer in March, police said.
Founders Federal Credit Union officials found a skimmer at a free-standing ATM at 2531 India Hook Road, said Trent Faris, spokesman for the York County Sheriff’s Office. The skimmer apparently was put in May 1 or May 2 then removed after it was discovered, Faris said. Detectives are working the case, Faris said.
Founders officials notified 721 customers who used that ATM “who were at a high risk for potential fraud,” after using the ATM between March 15 and May 20, said Nicki Nash, chief marketing officer for the credit union. All those 721 cards were placed on hold and all those clients will receive new cards at no charge, Nash said.
“As soon as we realized it, we took action to protect our customers,” Nash said.
A service technician for Founders found the ATM had been tampered with and the skimmer installed, a police report filed Monday shows. The plate covering the part of the machine where PIN numbers are used was on the ground.
Police have not yet released the security video or photographs.
Founders posted a notice on the ATM and its social media sites immediately: “Your financial security is our priority at Founders. Recent security footage indicates a skimming device placed on our India Hook ATM in Rock Hill, SC between March 15 and May 20. We are monitoring this situation and working diligently to secure affected accounts. For your protection, if you used the India Hook ATM between March 15 and May 20, please review your recent account activity in Founders Online or via our Mobile App. Should you see any fraudulent transactions, please call us at 1-800-845-1614 or visit a local Founders office.”
Nash encouraged customers to use a debit alert for their mobile phone to let them know if their account is being used.
Although police have not said the cases are connected, 11 people reported Monday to Rock Hill Police Department officers that their cards were fraudulently used. Those locations were bank ATMs, convenience stores and department stores, reports show.
Check back for updates.