Titanium Holdings, a mortgage counseling call center, has announced plans to open a headquarters in the Indian Land area of Lancaster County, creating 300 jobs over five years.
The company -- which counsels homeowners facing foreclosure and partners with mortgage servicers to re-establish communication with homeowners -- is one of six call center businesses that have recently considered locations in Lancaster County, officials said.
"We're going after the customer service industry to replace jobs that were lost with Springs," said Keith Tunnell, president of Lancaster County Economic Development Corp.
Titanium Holdings is in the process of moving into offices on the second floor of the former HSBC Mortgage Service building in Edgewater Office Park. The company is the parent company of Salt Lake City-based Titanium Solutions, a provider of homeowner contacting and consulting services.
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The company will be hiring entry-level customer service representatives and those with experience for supervisory and management positions, Tunnell said.
Patrick Carey, CEO of Titanium Holding and Titanium Solutions, said Thursday that the company is reviewing local applications for supervisor and management positions. Tunnell said people who are interested in employment should submit resumes to the Lancaster's One Stop Office employment center.
Salaries and benefit packages will be competitive with those in the Charlotte market, Tunnell said.
Carey said Titanium Holdings chose the Indian Land location for its center because the diversity and job skills of the people in the area fit the business.
The site also was chosen because the company was looking for a facility that was ready to move in. The HSBC building had already been set up as a customer service building, Tunnell said.
Tunnell said the customer service industry may offer a solution to Lancaster's 12.1 percent unemployment rate because those companies tend to hire local employees to staff new locations instead of transferring employees from existing sites.
Lancaster County is a perfect fit for companies that are seeking customer service representatives, according to Tunnell, because more than 650 customer service employees had been laid off from Springs Industries.
Lancaster County is planning to build a spec call center in the Lancaster Building Center to attract customer service businesses, Tunnell said.
Tunnell said the county also is working with University of South Carolina at Lancaster and York Technical College to establish a training center for call center employees.
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