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Carolinas HealthCare System debuts new reservation service for urgent care locations

The service can be accessed through the Carolinas HealthCare System website or its app, as well as on a tablet or smartphone.
The service can be accessed through the Carolinas HealthCare System website or its app, as well as on a tablet or smartphone. Carolinas HealthCare Systems

Carolinas HealthCare System announced Monday a system-wide launch of a new service that can help patients reserve a spot online at 28 urgent care locations across the region.

The Charlotte-based CHS said the urgent cares have helped cut wait times by an average of 64 percent across three pilot locations, and can help reduce the time patients spend in waiting rooms.

Patients can now check in online, wait from a convenient place, then be able to receive treatment from an urgent care provider, according to Carolinas spokesperson Carly Stephenson.

The new service is available via tablets, smartphones or computers, and can be used through the Carolinas HealthCare System “Carolinas” app.

Patients who use the service can opt to receive text message updates, including alerts when the reservation time is approaching.

“Through the new online reservation system, a parent tending to a sick child at home doesn’t have to leave home until it’s close to their urgent care reservation,” said Steve Jones, vice president of Carolinas HealthCare System’s urgent care division. “Someone who’s sick at work doesn’t need to take time off to sit in an urgent care waiting room for hours. We’re cutting down on inefficient uses of time and accommodating everyone’s busy schedules, while creating a more seamless experience for our urgent care patients.”

Piedmont Medical Center has offered a similar reservation service named InQuickER since May 2011. It is available for the hospital’s urgent care centers and emergency department.

David Thackham: 803-329-4066, @dthackham

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