A Fort Mill business has a new owner, and with him comes a fresh perspective on service.
Kevin Gibson has been running Fort Mill Auto Service & Fleet since January. He has made it his mission to use his business to support the community’s high school athletic teams.
Gibson has decorated the shop’s waiting area to reflect team spirit, no matter the school. Photos from teams at both Fort Mill and Nation Ford high school are prominently displayed.
“I’m trying to get coaches and clubs to send me different pictures of different sporting events,” Gibson said.
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For Gibson, supporting the schools isn’t about just being a good member of the community, it is personal. His daughter graduated from Fort Mill High School last year and his son is a freshman on the school’s baseball team. He said as a small business owner, it’s important to support the students and set an example. He plans to offer to host car washes and booster club events at his shop on S.C. 21 near Regent Park.
Gibson himself doesn’t have a mechanical background. He was previously a life insurance agent and a flight attendant. He said he places all his trust in his two mechanics, brothers Chris James and Steven Biggs, who have experience and certifications.
He said he thought he’d give owning a repair shop a try, because after all, he does know one thing that never fails to make a good impression: customer service.
“You don’t have to be a brain surgeon for that. Treat people the way you want to be treated, call them back, you know, simple things,” he said.